The warehouse operations are slowing the growth of sales.
The warehouse has had problems picking and delivering orders on time, especially in recent months. During high season, it is three to four weeks behind in shipping orders to privately owned stores.
Operational assessment of the warehouse
We assess how the warehouse organizes its daily tasks, service activities, and layout. This is the foundation and platform for designing and developing a best-in-class warehouse operation. The warehouse is a macro-planned space where one must understand the dynamics in the most significant detail to proactively manage inbound, storage & handling, and outbound activities. In other words, one must have a clear understanding of daily warehouse input, storage & handling, and output capacities – to plan, set targets, and allocate warehouse employees with clear roles and responsibilities.
What we discovered
The root causes of the warehouse’s ineffectiveness were uncovered and fixed. This enabled the warehouse to expedite 100% of order deliveries on time and according to preset service standards. Improved warehouse efficiencies and effectiveness are the foundation for building continual sales and service strength. Thus, with the right products for the right customers, the sales staff became very energetic. This resulted in significant and sustainable sales growth over the long term.
The Master Plan modules
- Where are we currently?
- Warehouse operational profile
- Inbound
- Storage & handling
- Outbound
- Transformational change program
- Measure and monitor key business performance
- Continuous improvement program
The Master Plan explains step-by-step how to transform the warehouse by applying best-in-class practices.
The outcome of our work
We uncovered the root causes of warehouse constraints and collaborated to fix the issue. The Master Plan provided suggestions and a change plan for resolving the issues. This enabled the warehouse to deliver products on time according to service standards. Deliveries are now made on time following service delivery standards in the warehouse.
We also presented a customized “Best-in-class Warehouse Management” training program for warehouse employees that was perceived as excellent value.